Thursday, April 22, 2010

Call Anytime!

I think that maybe the second greatest thing we’ve done here at the Pear (besides of course, the radio interview I did with “Positively Pittsburgh Live!”) was setting up our office phone system to allow for voicemail reservations. If you haven’t figured it out yet, we’re not always in the Pear office. In fact, we’re seldom there. But don’t fret – our highly sophisticated phone systems allows call forwarding to all of our cells simultaneously so that The Pear is still always just a phone call away… and whoever answers first wins (loses).

That being said, most of us have day jobs and can’t answer all calls during normal business hours. And sometimes, when our reservation book fills up and we hit the roads, we can’t always answer calls during Pear hours. Again, don’t worry – if you leave a voicemail, it automatically gets forwarded to all our cells, so we check it almost immediately and get back even faster. If this were a late night infomercial, this is where someone would say that our phone system must cost AT LEAST $5,000 a month… but it could be yours for just $29.99 a month.

Sometimes though, voicemail just isn’t good enough for our customers… and we understand. But we also get a fair share of chuckles out of some of the voicemails people leave us. Here goes:

- Pocket-dials – these happen usually once a day… which is great because people have our number in their phones. Sometimes you don’t hear anything but fuzz, but on some rare occasions you get to hear the person (a man) singing along with their favorite Ke$ha song on the radio... it's OK, let it roar - "wake up in the morning feelin’ like P. Diddy."

- Prank calls – These can be anything from a group of dudes screaming into the phone to people telling us they’re starting “The Banana Transportation Company.” Good luck, I say.

- Hate messages - Believe it or not, some people yell at us… and while we encourage any and all customer feedback, when alcohol is involved it is a bit excessive. We save these, actually. For example:

        - I’ve been told to “Go f*ck myself, asshole.” More than once.
        - One of our most frequent customers told me that he was going to bomb my house… and this was actually in-person when I arrived to drive him home and was followed by a bear hug!
        - Another frequent user has told us at least 4 times that he is “done with us,” only to follow-up a few days later with a reservation.
        - We got one a few days back from a guy who, after explaining that we were a scam, told us to choke on the chicken bone (to his credit, he did follow that up with “have a good night.”).

- Love messages – you’ll have to see our Testimonials page for those - http://thepearcares.com/testimonials.shtml

Look – regardless of what kind of message you want to leave, we still love hearing from you. Say something funny and you might end up in a seldom-read blog. Remember, it’s OK to drunk-dial The Pear. In fact, it’s encouraged.

Cheers,

Tony
tony.ciotti@thepearcares.com
http://www.thepearcares.com/

1 comments:

  1. Hi,

    I appreciate your constant update on the telecom trends.

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    John Smith
    PBX+

    ReplyDelete